Refund Policy

Thanks for shopping at stellarspace.
If you are not entirely satisfied with your purchase, we're here to help.

Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. Stellar Space reserves the right to refuse any returns at any time.

Exchanges

We inspect all of our items carefully before shipping. However, we understand that sometimes items can be damaged during delivery and shipment. We are able to replace your damaged item within 7 days of receiving your item. Your item must be unused and in the same condition that you have received it. It must also be in it's original packaging. 

We would require visual proof (picture) of the damage/defect during your first inspection of the item along with your Returns slip. All damaged / incorrect items must be returned to us in order to be eligible for a Refund or Exchange. 

If 7 days have gone by since you first receive your purchase, unfortunately we cannot offer you a refund or exchange. Defective/damaged items and incorrect items can only be exchanged with the same item or correct item (subject to stock availability) or store credit of the same amount.

Store Credit

For replacement items that are out of stock or unavailable for exchange, we will reimburse you with store credit or a gift voucher of the same amount. 

Contact Us

If you wish to cancel an order prior to shipping, or have any questions, please contact us by sending Email to sstellaaa.b@gmail.com, or give us a direct message on  https://instagram.com/_sstellaaaa_?igshid=OGQ5ZDc2ODk2ZA== with the subject as REFUND/EXCHANGE. We will assist you with the Refund or Exchange and guide you through the process.